What our staff check at each step, and the record you get.
For Buy for me items we check the product, option, quantity and outer damage against your order, one by one. Ship for me parcels stay sealed; we check the outer box and tracking number.
Your recordSafe Check result in your warehouse
We photograph every Buy for me item and add it to your warehouse for free. For Ship for me parcels we keep a photo of the outer box and its real weight.
Your recordArrival email with photos
Items are marked with your customer code and kept on a shelf. Storage is free for 45 days.
Your recordFree storage days left, in your warehouse
When you request shipping, we scan each item going into the box against your shipment list. The box can’t be finished if anything is missing.
Your record“Matched again before packing” in your shipping email
We weigh the packed box ourselves to work out shipping. Bulky boxes may be charged by volumetric weight, as the carrier does.
Your recordShipping bill showing the real weight
Our staff check and fill in the customs forms and HS codes, then hand the box to the carrier.
Your recordShipping email with your tracking number
As written in our terms. Counted in Korean business days.
Leaving out store delivery and the time we wait for your payment or shipping request, our own handling adds up to 8 business days at most.
Buy for me items are matched to your order. Ship for me parcels stay sealed and are checked from the outside.
If a problem is our fault, we cover the whole cost. We rebuy or reship at our expense, or refund everything including fees.
We only promise what we can actually check.
In your warehouse, item by item. The arrival email also shows how many items were checked.
We flag it in your warehouse and reach you through a 1:1 inquiry. If it’s our fault, we pay to rebuy or reship.
There’s no separate charge for matching or arrival photos. Contents photos for Ship for me parcels are free for now too.
Our staff weigh the packed box. Bulky boxes may be charged by volumetric weight, as the carrier does. The measured weight is on your shipping bill and shipping email.
The address is free. When your items arrive, their Safe Check results show up right in your warehouse.