This English document is the legal standard.
If we have not bought the item yet, you get a full refund.
We accept cancellation within the store's return rules. The store's return cost and our processing cost are paid by the customer.
We tell you right after buying. You have 3 days to keep it or cancel. If we hear nothing, we keep the order and charge the difference with shipping. If you cancel, you get a full refund and we pay the return delivery to the store.
The item price set at payment is the price of that order. If the store price later goes down, the difference is not refunded.
You get a full refund. We do not switch to another version or option.
If we find it when it arrives at our warehouse, we handle it with the store. If it cannot be exchanged, you get a refund.
Opened or used items, items with a broken seal, and change of mind are not refunded. Loss or damage in transit follows the carrier compensation rules. Duties and taxes are not refunded. Duty that we paid in advance for you is also not refunded once the parcel has shipped. For customers in the EU, the EEA and the UK, the clause for them below applies first.
Fully refunded before the parcel leaves. Not refunded after it leaves, unless it was our mistake.
We refund to the payment method you used. Partial refunds are possible. We process a refund within 3 business days of confirming it, and the arrival date depends on the payment company.
Failed attempts are not charged, and a late duplicate approval is refunded.
If your delivery address is in the EU, the EEA or the UK, this clause applies first wherever it differs from the rest of this policy. The law gives you 14 days to withdraw from a distance purchase without giving a reason. For this service you can use that right until we have bought your item. Before then you get a full refund; tell us on the contact page. At checkout you ask us to start buying right away and confirm that you lose your right of withdrawal once the purchase is complete (Directive 2011/83/EU; in the UK, the Consumer Contracts Regulations 2013). Your legal rights for faulty, damaged or wrongly delivered items stay as they are.