Short answers to what people ask most.
We get Korean products to you abroad. With Buy for me, we buy it for you. With Ship for me, you buy it and send it to our warehouse. Either way, we ship it to you.
If you can't pay or sign up at a Korean store, use Buy for me. If you can buy it yourself, use Ship for me. You can ship both in one box.
You can browse, check prices and fill your cart without one. Sign in to pay or to get your Korean address.
We ship to 85 countries. Some items can't be sent to some countries.
Open the shipping calculatorOrders and shipments are shown in your account, so you need to sign in to see them. An inquiry you sent without an account can be opened again with the link in our email. If the link has expired, ask for a new one with the email you used.
Weekdays 9:00-18:00 Korea time. Closed on weekends and Korean public holidays. Inquiries sent outside these hours are answered in order from the next business day.
Open the link request screen, paste the product page address and send the request. We check the product and send you a quote, which you can see in your account.
Request by linkSign in and open Free Korean address. It's free, and your address and code are ready right away.
Use the copy buttons and paste each line as it is. Your code is part of the address, so keep it there.
Use the number shown with your address: 02-2666-7114. We can't receive verification texts for you.
Yes. Add the courier and tracking number so we can match the parcel to you. An order number isn't enough.
It will take longer to find your parcel. Send us the tracking number and your order receipt.
Each item is free for 45 days after it arrives.
If any item goes past 45 days, storage is $1.00 a day per customer, not per item.
After 75 days and a notice, we may dispose of them. We can't get them back after that.
It shows up in your warehouse, usually 1 to 3 business days after delivery.
No. Each item counts from the day it arrived.
Yes. Pick the items you want to send, from any store, and we pack them together. It usually costs less than several boxes.
Free for Buy for me items, $2.00 a box for others. Removing outer boxes is $3.00 a box, and repacking is $3.00 a box.
PricingWhen everything has arrived, before you pay for shipping. After you pay, we can't add items.
Yes. Items with batteries need a carrier check, and with lithium batteries the whole box ships by express.
You pay for your items first. Shipping depends on the final weight, so you pay it after we pack and weigh your box.
The item, shipping in Korea and the handling fee. You see each amount before you pay. There is no extra charge for paying with PayPal.
International shipping, plus any packing, storage or price change charges. We show the total before you pay.
No. Ship when you're ready. Each item is free for 45 days.
You pay with PayPal. There is no extra charge for paying with PayPal.
US dollars. Your bank may show a slightly different amount in your own currency.
Check your payment details on the PayPal screen and try again. If PayPal shows the payment but your order still says unpaid, contact us with your order number and we'll check it.
Once a day on business days. Orders paid by 10:00 Korea time are bought that day.
We tell you right after buying. You can keep it and pay the difference with shipping, or cancel.
After 3 days we keep the order and add the difference to your shipping payment.
You get a full refund, and we pay the return delivery to the store.
The item price set at payment is the price of your order, so the difference isn't refunded.
Yes. You get a full refund.
Within the store's return rules. You pay the store's return cost and our processing cost.
You get a full refund. We don't switch to another version or option.
If we find it when it reaches our warehouse, we handle it with the store. If it can't be exchanged, you get a refund.
Not for a change of mind or for opened or used items. Loss or damage in transit follows the carrier's compensation rules.
To the payment method you used, within 3 business days of confirming the refund. Arrival depends on the payment company.
Refund policyBy the actual weight or the size of the box, whichever counts for more.
Open the shipping calculatorUsually the recipient pays. International shipping does not include duties and taxes, and customs in the destination country sets the amount. For some countries and shipping methods (for example US post), we collect the duty with your shipping payment and pay it for you. In that case the shipping payment shows a separate line for duty and customs fee, and there is nothing extra to pay on delivery. The amount on a product page is an estimate; the exact amount is set after packing. Duty paid in advance is not refunded once the parcel has shipped.
The final price uses the real weight and size after packing. You see it before you pay.
It depends on the country and the shipping option. We can't promise an exact date.
In your shipments, once the box leaves Korea.
Some items can't ship at all, and some depend on the country and carrier. See the list.
Prohibited itemsUntil you pay the shipping fee, you can change the delivery address yourself in your shipments. If you switch to another country, the shipping fee is recalculated. After you pay, send us a 1:1 inquiry with your shipment number. If it is not packed yet, we will change it for you.
Contact us with your shipment number and, if the parcel is damaged, photos of the box and the items. We'll check with the carrier and get back to you. Damage and loss inquiries are handled as urgent.
Send us a message and we'll reply by email.