Short answers to what people ask most.
We get Korean products to you abroad. With Buy for me, we buy it for you. With Ship for me, you buy it and send it to our warehouse. Either way, we ship it to you.
If you can't pay or sign up at a Korean store, use Buy for me. If you can buy it yourself, use Ship for me. You can ship both in one box.
You can browse, check prices and fill your cart without one. Sign in to pay or to get your Korean address.
We ship worldwide. Some items can't be sent to some countries.
Sign in and open Free Korean address. It's free, and your address and code are ready right away.
Use the copy buttons and paste each line as it is. Your code is part of the address, so keep it there.
Use the number shown with your address: 02-2666-7114. We can't receive verification texts for you.
Yes. Add the delivery company and tracking number so we can match the parcel to you. An order number isn't enough.
It will take longer to find your parcel. Send us the tracking number and your order receipt.
Each item is free for 45 days after it arrives.
If any item goes past 45 days, storage is $1.00 a day per customer, not per item.
After 75 days and a notice, we may dispose of them. We can't get them back after that.
It shows up in your warehouse, usually 1 to 3 business days after delivery.
No. Each item counts from the day it arrived.
Yes. Pick the items you want to send, from any store, and we pack them together. It usually costs less than several boxes.
Free for Buy for me items, $2.00 a box for others. Removing outer boxes is $3.00 a box, and repacking is $3.00 a box.
PricingWhen everything has arrived, before you pay for shipping. After you pay, we can't add items.
Yes. Items with batteries need a carrier check, and with lithium batteries the whole box ships by express.
You pay for your items first. Shipping depends on the final weight, so you pay it after we pack and weigh your box.
The item, shipping in Korea, the handling fee and any payment fee. You see each amount before you pay.
International shipping, plus any packing, storage or price change charges. We show the total before you pay.
No. Ship when you're ready. Each item is free for 45 days.
Checkout shows the methods for your country. A card may have a payment fee, shown before you pay. PayPal has no extra charge.
US dollars. Your bank may show a slightly different amount in your own currency.
Once a day on business days. Orders paid by 10:00 Korea time are bought that day.
We tell you right after buying. You can keep it and pay the difference with shipping, or cancel.
After 3 days we keep the order and add the difference to your shipping payment.
You get a full refund, and we pay the return delivery to the store.
The item price set at payment is the price of your order, so the difference isn't refunded.
Yes. You get a full refund.
Within the store's return rules. You pay the store's return cost and our processing cost.
You get a full refund. We don't switch to another version or option.
If we find it when it reaches our warehouse, we handle it with the store. If it can't be exchanged, you get a refund.
Not for a change of mind or for opened or used items. Loss or damage in delivery follows the courier's compensation rules.
To the payment method you used, within 3 business days of confirming the refund. Arrival depends on the payment company.
Refund policyBy the actual weight or the size of the box, whichever counts for more.
The recipient. International shipping does not include duties or taxes. Customs in the destination country sets the amount, so we cannot tell you in advance.
The final price uses the real weight and size after packing. You see it before you pay.
It depends on the country and the shipping option. We can't promise an exact date.
In your shipments, once the box leaves Korea.
Some items can't ship at all, and some depend on the country and carrier. See the list.
Prohibited itemsSend us a message and we'll reply by email.